Front Office Manager

He or she informs front office employees about changes in hotel policy.

Front office manager. What is a front desk manager. If the hotel has a front desk clerk concierge night auditors doormen and security these people all report to the front office manager as well. Front desk managers act as the face of an establishment and ensure visitors feel welcomed.

Answer phone inquiries direct calls and provide basic information. Front office manager duties and responsibilities. A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment staff supervision and administrative support.

The average base salary for a front office manager in the united states is 16 12 per hour. The front office manager reports to the room division manager the resident manager and or the general manager. The front office manager is a liaison between the general manager and front office employees.

Often times they are the first contact with the customers and are responsible for making a good impression and improving reputation. Oversee and manage support staff receptionists and security guards. The office manager will organize and coordinate office administration and procedures in order to ensure organizational effectiveness efficiency and safety the office manager is responsible for developing intra office communication protocols streamlining administrative procedures inventory control office staff supervision and task delegation.

Office manager job description. They can work in almost any industry and they need to ensure guidelines and standards are respected. A hotel front office manager may be in charge of staff scheduling.

Front office managers are one of the most important roles in managing office space improving customer satisfaction and customer loyalty. In a full service hotel the reservations manager the chief operator night manager and the service manager all report to the front office manager. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries.